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  1. Buy or rent movies & TV shows. Go to play.google.com. At the top, click Movies. Browse or search for a movie. To learn more, click the movie's poster. Click Rent or Buy. Tips: To make it easier to buy movies or TV shows in the future: At the top or bottom of the page, tap Share Add to Home Screen . To save videos to buy or watch later: Tap Add ...

  2. Option 2: Ask for a refund on the Google Assistant. You can also tell Google Assistant on your device that you want a Google Play refund. To request a refund from the Google Assistant, you must use US English on your device. Learn more about Google Assistant. Option 3: Get support from the developer of the app.

  3. If your movie or show buffers, lags, or doesn't play correctly, these troubleshooting solutions can help with most playback issues and errors. If your movie or show still doesn’t play correctly, play it in a different app or on a different device. Learn where you can watch your movies & shows.

  4. Make sure your device is connected to the internet. Open Google Play Movies & TV or Google TV app. Tap Library. Find the movie or TV episode you want to download. Tap Download . Tip: If you remove a rented video from a device, you can download and watch it on another device.

  5. On your Android TV device, make sure you’re signed in to the right account. Go to the Shop tab. In the first row with “Your Library,” find your purchased content. If you have more than 10 titles in your library, under “Your Library,” select View all. Tip: The Shop tab is only available in some regions. If your device doesn't have the ...

  6. support.google.com › googleplayGoogle Play Help

    Use Android apps and games. Use Google Play on your device or computer. Get started with Google Play Pass. Get started with Google Play Points. Use Offers on Google Play. User policies for apps & digital content. Use a screen reader with Google Play. Find family-friendly content in Google Play. Manage your child's Google Play apps.

  7. Redeem when you make a purchase on Google Play. Go through the checkout process until you find the payment method listed. Next to the payment method, select the down arrow Redeem code. Enter your code. Follow the on-screen instructions.

  8. Buy or rent movies & TV shows. Open Google Play Movies & TV or Google TV app. Search for the movie or show that you want to watch. Tap the item. Select Rent or Buy. To save videos to buy or watch later, tap Watchlist . Tips: To make it easier to buy movies or TV shows in the future: At the top or bottom of the page, tap Share Add to home screen .

  9. Step 1: Sign in to or create a Google Account. Important: Sign in to the Google Account you want to add the digital copy of your movie to. After you redeem the digital copy, you can’t transfer it to another account. On an Android phone, open the Google Play Store app . At the top right, tap your Profile picture. Select the account you want to ...

  10. If a movie or TV show plays with a lower video quality than you expected: Check the video quality you purchased. You can only watch up to the quality you purchased and the highest quality your device supports. To find what video quality you purchased, check the receipt in your email. Check your internet speed.