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Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
Royal Mail Print Assist. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Royal Mail's retail compensation policy for lost items ; Royal Mail's retail compensation policy for damage ; Royal Mail's retail compensation policy for delay ; My item hasn’t arrived yet, what should I do?
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
Any request to cancel a Keepsafe must made by the person who submitted the application. It can take up to ten working days for a Keepsafe to be cancelled. You can cancel your Keepsafe at any time. You also have a statutory right to cancel your Keepsafe within 14 calendar days from the day after we send you a confirmation letter or email (this ...
Claims must be made within 80 days of the date of posting. Compensation based on actual loss (or cost to repair in the case of damage), where evidence of posting and value are provided, up to the maximum of £150 (£100 for items posted before 3 April 2023) or the market value whichever is the lower of these. Please note: Maximum value is £50 ...
Royal Mail Print Assist. Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g. CD in bubble envelope - 130g. A4 envelope with 20 sheets of A4 - 160g. Mobile phone in bubble envelope - 180g. DVD in bubble envelope - 190g. 400 page paperback book in bubble envelope - 310g.
