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Get in touch with our customer service at the local contact number made available for you. English and Mandarin customer support opens 24 hours daily.
A place where you can easily find solutions and ask questions.
Flight changes may be performed up to 4 hours before the scheduled departure time of your flight. Now, you can purchase certain ancillary products up to 2 hours before your departure time.
Scoot has been moving customer service processes to automated online self-service options where feasible. Customers can make selections at their own convenience, thereby improving processing time.
For flights cancelled by Scoot due to operational requirements or other unforeseen circumstances, customers can be assured that our Customer Service team will get in touch with them via email and/or SMS to provide assistance.
Scoot will allow consumers to cancel a reservation for Scoot flights to the U.S. within 24 hours after the reservation is made at Scoot Call Centre or website, as long as that reservation is made one week or more prior to a flight’s scheduled departure.
Manage My Booking. Manage your flight booking online. Check your itinierary or make any changes to your contact details by filling up the form on this page.
