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BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud.
Comprehensive, easy-to-implement ITSM. Built on Salesforce—the #1 scalable, secure, and stable cloud platform. Insight and visibility through dashboards, reporting, and analytics. Intelligent, omni-channel experience for agents and users.
BMC Helix Remedyforce extends your IT resources and frees up staff to focus on growing the business. Built on Salesforce cloud, it allows you to combine IT operations management and cognitive service management to ensure the business is efficient, compliant, and secure. BMC Helix Remedyforce provides: Out-of-the-box ITIL ® content
345 in-depth reviews from real users verified by Gartner Peer Insights. Read the latest BMC Remedy Service Management Suite (Legacy) reviews, and choose your business software with confidence.
BMC Helix ITSM (Remedy) is used across the whole organisation to manage IT Service Management (Incident, Problem, Change, Release), CMDB (including BMC Discovery), Service Requests (BMC Digital Workplace), Orchestration (TrueSight Orchestrator).
Sep 18, 2015 · Transform the enterprise IT department from a cost center to a value center. At BMC, we involved over 700 users from 160 customers to create Remedy 9, a revolutionary service management plaform...
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Jun 29, 2016 · BMC Remedy IT Service Management Suite is being used internally at Accenture and to support many of our clients and client engagements. Remedy provides an out of box ready to use ITIL framework that can be adapted to your organization's business process through configuration.
Feb 15, 2019 · At the organization I work for, BMC Remedy is primarily used by the Division of Information Technology. The main usage scenario is incident management, work orders, and change requests. Remedy facilitates the flow of approvals through the organization hierarchy.
See why BMC Remedyforce customers switch to Atlassian. Jira Service Management offers the perfect remedy for your ITSM headaches, uniting Dev, IT Ops, and business teams on one flexible platform with that scales without breaking the bank. Unleash AI-powered ITSM.
