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  1. At Zappos.com, our purpose is simple: to live and deliver WOW. And as an authorized retailer for all your favorite brands, we get to bring you the best in shoes, clothing, bags, and more! Twenty years ago, we began as a small online retailer that only sold shoes.

  2. May 24, 2010 · Learn how Zappos CEO Tony Hsieh built a company culture based on 10 core values, such as customer service, fun, and passion. Read an excerpt from his book that reveals the origins and challenges of Zappos's unique culture.

  3. Dec 9, 2019 · Learn how Zappos designs its culture using core values, purpose, rituals, and self-organization. See how the company delivers WOW experiences and happiness to customers and employees through the Culture Design Canvas tool.

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  4. May 6, 2019 · Zappos.com is marking its 20th anniversary, so FN looks at how its unique culture has influenced the e-tailer's success and what comes next.

    • Jennie Bell
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  5. Nov 30, 2020 · Tony Hsieh, the retired CEO of Zappos who died suddenly last week, was a visionary thinker who had an obsession with company culture, according to his friends and colleagues.

  6. May 30, 2017 · Zappos’ focus on engaging and retaining great talent revolves around a continuous focus on three things: Culture. The culture at Zappos is grounded in their Core Values.

  7. Jul 14, 2010 · Zappos, the online shoe retailer, is legendary for its employee culture and customer service. Paying employees to quit; offering customers free shipping both ways and a year to make returns; and...