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  1. Call 1630. (or +65 6820 1630 from overseas) StarHub Public Hotline. Call +65 6873 2828. *Roaming calls made to the Customer Service Hotline (+65 6820 1633) from a StarHub postpaid mobile line will be capped at $2 per call regardless of the overseas destination customer is in.

  2. StarHub Support provides you with self-help customer care solutions. Find our customer service hotline, technical support, FAQs, guides and more here!

  3. StarHub Public Hotline. Call +65 6873 2828. *Roaming calls made to the Customer Service Hotline (+65 6820 1633) from a postpaid mobile line will be capped at $2 per call regardless of the overseas country customer is in. Find out more.

  4. Can I request termination of my broadband service via the hotline, chat, or email instead of going to the StarHub shop? 4. I’m terminating my broadband service but retaining my Fibre TV. Do I need to go to the shop to request termination even if I’m not returning any equipment? 5.

  5. Address: 67 Ubi Avenue 1, #03-01 StarHub Green, Singapore 408942 Telephone: +65 6825 5457 Email: IR@StarHub.com For Customer Service and Account Related Matters: Please drop us a message at starhub.com/feedback and our Customer Service Team will respond to you within 2 business days.

  6. Call 1630. (or +65 6820 1630 from overseas) StarHub Public Hotline. Call +65 6873 2828. *Roaming calls made to the Customer Service Hotline (+65 6820 1633) from a StarHub postpaid mobile line will be capped at $2 per call regardless of the overseas destination customer is in.

  7. Dial the StarHub Prepaid Hotline at 9850 0000; After the welcome message, press "2" to top-up; Enter the 10-digit Top-up Card number found on your Top-up Card, followed by your 6-digit PIN; Upon successful top up, you will receive a SMS notification on your new card balance and expiry date

  8. Cable customers can switch to fibre services by contacting StarHub on its dedicated hotline at 1800 829-9918 (8am to 9pm daily) or visiting any StarHub Shop. Those customers who do not require fibre services with StarHub and would like to end their cable subscriptions can go to any StarHub Shop for assistance.

  9. Step 1: Locate the Linksys EA7500/EA8100 cable connected to the ONT. Step 2: Unplug the ethernet cable from the “Internet” port of the Linksys EA7500/EA8100: Step 3: Plug in the same ethernet cable to the “Internet” port of the Smart WiFi MX2. Step 4: Download the Linksys app: a.

  10. StarHub will extend its dedicated hotline at 1800 829-9918 (operational 8am to 9pm daily) till 31 October 2019 to provide any assistance to customers who may be seeking further advice on cable services or disposal of equipment. Alternatively, customers can visit any StarHub Shop.

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