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Detailed Certification Report: R19.0 Final Certification Report for Saudi Telecom Company – Application Operations. For more information on STC’s Application Operation conformance certification, please contact Mr. Abdulrahman Yassen at: aryassen.c@stc.com.sa. For any additional information on this Conformance Certification Report, please ...
The Enterprise Business Unit (EBU) of Saudi Telecom Company (STC) deals with the enterprise (B2B) customers of STC categorized into segments; Managed accounts (Government, corporate accounts & Large business), Unmanaged accounts (Small and Medium Enterprises- SME), with the aim to deliver ‘A hassle-free, customized customer experience consistently delivered across all channels.
Figure 3 – Level 2 process coverage for STC Customer Assurance Process Journey. For any additional information on this Frameworx Conformance Certification Report, please contact TM Forum at conformance@tmforum.org. Summary Results: Business Process Framework. Detailed Certification Report: Saudi Telecom Company E2E Customer Assurance FX17 ...
About Saudi Telecom Company (STC) Saudi Telecom Company (STC) is the leading telecommunication services provider in the Middle East and North Africa. They are the largest operator within the Kingdom of Saudi Arabia and have an international presence that extends to 9 countries.
Detailed Certification Report: Saudi Telecom Company ECEE FX17 Conformance Certification Report V1.0 Business Process Framework Assessment Summary The Business Process Framework (eTOM) is a critical component of Frameworx, TM Forum’s blueprint for enabling successful business transformation.
About Saudi Telecom Group. With its headquarter in Riyadh, Saudi Telecom Group is the largest in the Middle East and North Africa based on market cap. STC’s revenue for 2017 amounted to 50,747 million SAR (13,533 million US dollars) and the net profit for 2017 amounted to 10,133 million SAR (2,702 million US dollars).
This Catalyst project defines a Customer Experience Index and demonstrates how communications service providers (CSPs) can improve customer experience in zero-touch, customer-centric 5G networks, while reducing churn and improving cost efficiency. The project combines Artificial Intelligence (AI), data insights and automation techniques to help ...
Introduction. In 2024, 50 Catalyst teams co-created solutions to industry challenges faced by communications service providers and their technology partners. These projects were showcased at our DTW24 – Ignite event in Copenhagen on 18-20 June, 2024. This year, there were two sets of Catalyst Awards: the Open Innovation Catalyst Awards and ...
Saudi Telecom Company E2E Customer Fulfilment Process Journey CBU, EBU, WBU and Operations Sectors TM Forum Frameworx 17.5 Certification Business Process Framework (eTOM) Release 17.5 Self-Assessment Process Mapping Report 1.3.3 - Order Handling Version 2.2 24 July 2018
Saudi Telecom Company E2E Customer Fulfilment Process Journey CBU, EBU, WBU and Operations Sectors TM Forum Frameworx 17.5 Certification Business Process Framework (eTOM) Release 17.5 Self-Assessment Process Mapping Report 1.5.6 – Resource Provisioning Version 2.2 5 August 2018
