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1) Bad customer service – staff has a “I don’t care” attitude & customer-unfriendly. 2) Talk only, No action. 3) Use their T&Cs and STB travel agent rules to block further conversation. 4) Poor communication & high-handed. 5) Staff behave like kings/queens – show little respect to customers.
I want to warn everyone about a horrible experience I had with Super Travels Pte Ltd. I have travelled many times with different tour agents in Singapore. It's usually a travel companion deal, 2 of you book into the tour together and share a hotel room etc.
Answer 1 of 19: Do NOT book from SUPER TRAVELS! I book a tour with them and paid $1000 for 2 to Perth only to be told that they cannot find hotels for me. I told them to find any hotels and say I don't mind topping up the money. They told me to wait for 5 days...
SuperTravel Makes Booking Errors. Due to their booking error, I was left stranded late at night in Mexico without a place to stay. Supertravel did nothing to refund the charge (already paid) or refund additional expenses incurred, much less provide any help in resolving the issue. Beware of Supertravel.
Booked a hotel through this company, and after a long day of travel we get to the Comfort Inn and we get turned away. The confirmation number Super.com provided was a fake! The general manger even told us that this has happened before, and it's always Super.com scamming people. Tried calling Super.com, and of course, they wouldn't answer the phone.
Sep 8, 2023 · We also knew that we would not be adjusting our travel plans, barring some major, catastrophic emergency. I am pleased to report that it was a very smooth check-in! I did call the hotel in advance to make sure they had our reservation, which they were able to confirm had been reserved.
Jan 2, 2003 · Phone. Call us to get your professional itinerary. Office Tel: 6392 3688 / 63923392. Emergency Contacts: 8112 5812 / 9116 6658. Email. gen@super-travels.com.
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Super Travels Pte Ltd, Singapore. 19,764 likes · 181 talking about this · 120 were here. Official page for Super Travels Established since 1978 & winner of Singapore's Leading Travel Agency!
Feb 15, 2024 · Despite its legitimacy, Super Travel has received complaints about customer service, credit card and hotel room troubles, and payments for non-refundable reservations.
