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Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
Aug 31, 2016 · Genesys, a leader in omnichannel customer experience and contact centre solutions, announced a deal to buy Interactive Intelligence, a cloud and on-premise provider of customer engagement, communications and collaboration. The transaction, valued at $1.4 billion, will create the world’s premier omnichannel customer experience company.
Dec 1, 2016 · Genesys, a global leader in omnichannel customer experience and contact centre solutions, has completed its acquisition of Interactive Intelligence in 2016. The combined company offers the most complete portfolio of cloud and on-premise solutions for customer engagement.
Genesys acquired Interactive Intelligence in 2016 and offers a #1 customer experience platform. Learn about their products, services, locations, employees and updates on LinkedIn.
Aug 31, 2016 · Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys will pay...
Aug 31, 2016 · The combination of Genesys and Interactive Intelligence provides a complete portfolio to address all market segments by combining Interactive Intelligence’s PureCloud, Cloud...
Aug 31, 2016 · Genesys, a call center software maker, buys rival firm Interactive Intelligence Group, which also sells cloud-based software for customer experience. The deal aims to expand Genesys' portfolio and reach amid a changing communications landscape.
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AIOps' combination of big data and machine learning can affect cloud security operations. Explore 6 of the most viable AIOps use cases to optimize cloud operations and security
