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Learn the meaning of 24/7, an informal adverb and adjective that means 24 hours a day, seven days a week. See how to use it in sentences and compare it with other expressions for all the time.
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- Benefits of 24/7 Support
- Six Tips For Providing 24/7 Support
- Think Beyond 24/7 Support
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Unlike increasing throughput on a production line (making 10% more product is usually fairly simple), the move to 24/7 support is not so linear: one day your coverage may be 8, 12, or perhaps 16 hours, the next it’s 24 (depending on the number of inquiries). By doing “more of the same,” the cost of the support function in your business will go up b...
1. Optimize self-service
Self-service cuts load on your existing team, so your resources can go further A problem that no longer needs support is a problem solved – for you and your customer. As Fast Company says: “Self-service has the biggest impact when based on a win-win philosophy. The primary goal should always be an improved customer relationship. The advantages for the organization are efficiency as well as higher profits.” Aim to make popular solutions to customer challenges more visible, available and functi...
2. Think global from the outset
Every difference in process between departments, offices, and countries represents complexity. It’s one of the reasons why big businesses become lumbering and lose their agility. SaaS services in particular create incredible scale by operating consistently from Denver to Denmark. If you can map out customer processes with confidence in advance, scaling up will become much easier.
3. Master the art of playbooks
Playbooks gives your team processes to follow without sacrificing flexibility. Of course, having read the last section, you’ll wisely point out that countries differ dramatically — we’re not all the same. And that’s not only about linguistic and cultural differences: take for example the penetration of different technologies. Fixed internet in Korea, for example runs at a hot 132MB. In Italy, just 32MB (and neither are particularly outliers), so citizens will use the technologies at their dis...
For some companies, like financial services or healthcare companies, offering live support around the clock makes sense. But research shows that customers increasingly prefer to communicate with brands the same way they do with friends and family: asynchronously. That means conversations can occur in real-time if necessary, but more often than not,...
Learn what 24/7 support means, why it matters for customer satisfaction and business growth, and how to provide it effectively. Find out how to optimize self-service, think globally, use playbooks, deploy technology, and more.
Twenty-four hours a day, seven days a week: “This convenience store is open 24/7.” The term, which also appears as “24-7,” can be used figuratively to mean “with great time and effort”: “We worked on the design 24/7 in order to complete the work on time.”
24/7 service is service that is available at any time and usually, every day. Learn about different types of 24/7 services, how they operate, and the challenges and criticisms they face.
