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Our Customer Service internet call is available from Mondays to Sundays (including Public Holidays), 8am to 10pm.
- SPX Express
You can track the status of your SPX Express parcel via...
- Shopee SG Help Center
If you suspect that your Shopee account has been...
- Buy Everything On Shopee
Shopee Singapore is the leading online shopping platform in...
- SPX Express
You can contact Shopee Customer Service via these 3 methods: Customer Service hotline. Email enquiry form. Live agent chat on Shopee App. ⚠️ Note. After you submit the email enquiry form, Shopee will respond to you via email. 1. Customer Service hotline. Call our customer service agents at +65 6206 6610 for a verbal enquiry.
If you suspect that your Shopee account has been compromised, contact Customer Service immediately. Read More. STAY SAFE WHEN SHOPPING : Never share personal details such as your account password, One-Time Password, and ShopeePay PIN number with anyone, including Shopee staff.
Shopee Singapore is the leading online shopping platform in Southeast Asia, based in Singapore, with platforms across the region in countries like Malaysia, Thailand, Indonesia, Vietnam and the Philippines and Taiwan.
- Received Messages You Need to Reply to
- Received Messages You Do Not Need to Reply to
- Messages You Send That Count as replies
- Messages You Send That Do Not Count as replies
- Monitoring Chat Performance
- What Happens When My Customer Service Ratings Are Unsatisfactory?
- Improving Customer Service Ratings
To maintain your CRR, you must reply to: 1. Offers 2. Manual chat messages, including those sent to you in response to your Chat Broadcast message 3. Game messages copied from Shopee Prizes and manually sent to you by another user 4. Sticker messages 5. Selection of Chat with Seller in FAQ Assistant, even if the buyer does not send any messages aft...
Messages and offers received more than 30 days ago are excluded from your CRR and do not require a reply. Additionally, you do not need to reply to these types of messages to maintain your CRR: 1. Messages received from abnormal accounts such as banned, frozen, deleted or blocked accounts 2. Chat Broadcast messages from other sellers 3. Chat Assist...
Manual chat messages and responses to offers are considered valid responses that are included in CRR calculations. These responses must be sent within 12 hours of receiving the buyer’s message or offer, including weekends and public holidays. A response sent after 12 hours of the last message will not count as a reply. The response will start a new...
These responses you send do not count towards your CRR calculations: 1. Chat Broadcast messages 2. Chat Assistant Auto-Replies If you reply to a buyer and then delete your reply, that message does not count as a reply for your CRR calculations. In summary, whether your response is included in or excluded from chat response calculations depends on w...
On Seller Centre, you can find Chat Performance under the Chat Management page. At a glance, you will see data for: 1. Chat Enquiry - Total number of enquired chats 2. Enquiry Response Rate - Number of Chats/Chats Enquired responded to 3. Response Time - Average time taken to respond to each chat Selecting More gives you more data on Chat, FAQ Assi...
Both Response Rate and Response Time under the Customer Service category on your Account Healthpage affect buyers' impression of your shop. In addition, good customer service increases the likelihood of your customers giving high product ratings. These in turn boost your overall Shop Rating under the Customer Satisfactionmetric found on the Account...
Here are some recommended practices to improve your Customer Service ratings: 1. Respond to chat messages and offers within 12 hours of receiving them. To prioritise replying to messages that will soon negatively affect your CRR, apply the Due Soon filter or 2. Check Shopee Seller Chat regularly to not miss out on any new messages or offers.. 3. Se...
Jun 10, 2024 · You can track the status of your SPX Express parcel via Shopee App or our SPX Express website. What should I do if my drop-off parcel is not picked up after 1 day? You may also contact Shopee Customer Service here. General FAQs on SPX Express . 1. If I have a high volume of parcels, can I send my parcels directly to the SPX Express warehouse hubs?
Aug 29, 2022 · For common seller requests and enquiries, you may use our Self-service Tools at your own convenience. If your enquiry requires extra support, our customer support agents will be in contact with you. Past interactions with customer support agents can be viewed under My Enquiries.
