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- Contact Us Enquiry
about you. data protection vulnerability disclosure policy...
- Telephony
You may call our hotline 1688 or walk into any Singtel Shop...
- Mobile Postpaid
What should I do, and how can I get a replacement SIM Card?...
- Contact Us Enquiry
You may call our hotline 1688 or walk into any Singtel Shop to enquire about the availability of a number and make your purchase. Can I retain the Special Number and activate it later? You are advised to activate the Number within a period of 30 days from the date of purchase.
What should I do, and how can I get a replacement SIM Card? <p>Call 1688 (or +65 6235 1688 if calling from overseas) immediately to report the loss. The mobile line will be temporarily disconnected to prevent unauthorised calls.
May 5, 2017 · Don’t wait on the line when you call 1688. Instead, select the touchscreen Visual Menu option to get things done faster. Pay your Singtel bills, check your re-contract eligibility, get technical assistance and more with a few taps.
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- 470.4K
- Singtel
- Getting Started
- How to Shop Online
- Order & Delivery
- Singtel Business Eshop Account
- Free Gifts & Premiums
- General
- Terms & Conditions
1.1. What is Singtel Business eShop?top
Singtel Business eShop is designed to help our business customers enjoy the convenience of online shopping via a secured website, any time of the day. You may choose to do any of the following transactions: 1. Subscribe to a new mobile line or recontract your current Singtel Mobile Line, and; 2. Learn about our Mobile Value Added Services and how it can meet your business communication needs.
1.2. How do I know if I am eligible for a Singtel Business eShop account?top
All existing Singtel Business customers with a valid Business Registration Number (BRN) are eligible for a Singtel Business eShop account.
1.3. How can I sign up for a Singtel Business eShop account?top
You may register a new account through Business.Singtelshop.comand follow these simple steps: 1. Click on "Register" on the top right hand corner; 2. Fill up the registration form; 3. Activate your account with a one-time 10 digit Pin which will be sent and retrieved from your email; 4. Login with your email address and the password provided. Alternatively, you may visit our Singtel Business Portalpage and follow these steps: 1. Click the "Request for Account" option on the top right hand cor...
2.1. How do I purchase online?top
Log on to Singtel Business eShop with your email address and password and start browsing. After you have made your choice, click the "Checkout" button to see what you have selected. Kindly confirm the details of your order and delivery schedule. Please note that your order and delivery schedule cannot be changed or cancelled once you have submitted the order.
2.2. Can I transact online as a new business customer to Singtel?top
Yes. In order for you to make online transactions, you must have a registered account. Upon purchase, you will need a soft copy of the following documents in JPEG, GIF, PNG, or PDF format (not more than 850kb) necessary for our processing: 1. Company BizFile (full set, print date within 1 month) 2. NRIC of Owners/Directors (Front and back) / Passport of Business Owner(s) An email confirmation of your order will be sent to you upon completion of the verification process within 3 working days.
2.3. How do I know whether I am eligible to renew my Singtel mobile line? top
You may renew your existing mobile line(s) if your last mobile device upgrade was at least 12 or 21 months ago. Dial *1626 and reply with option "4" to check your upgrade eligibility. A reply via SMS will be sent to your mobile device shortly.
3.1. When can my mobile device be delivered to me?top
For existing Singtel Business customers, please allow 3 working days from the day you placed the order. For first-time sign up Singtel Business customers, please allow 5 working days from the day you placed the order. Please note the delivery timeslots are subjected to availability at point of purchase. Deliveries are available on working days, Mondays to Fridays (excludes gazette Public Holidays in Singapore).
3.2. Can I change my delivery timeslot?top
No, you will not be able to change your delivery timeslot because we have already made all necessary arrangements to ensure that your purchased item will be delivered to you as scheduled.
3.3. What do I need to prepare during the delivery? top
For verification purposes, please prepare a Letter of Authorisation (LOA)printed on your company letterhead. The LOA must include your company stamp, BRN/UEN No, Authorised Officer's signature (AO) and a copy of your NRIC/FIN during the delivery to your location at the specifically appointed date and time. We regret to inform you that the ordered item(s) will not be released if: 1. The LOA is incomplete 2. Missing copy of NRIC/FIN If you had indicated a trade-in request, please hand over your...
4.1. How do I change my password?top
If you have a registered Business eShop account at the Singtel Business eShop site, please follow these steps to change your password: 1. Go to the Singtel Business eShop; 2. Key in your Login ID and current Password; 3. Click "Manage My Account"; 4. Under "My Profile" tab, on the Password field, click the "Change" button; 5. Enter your new password and then, key in and confirm your new password in the subsequent box; 6. Click the "Save changes" button. If you have registered through Singtel...
4.2. What should I do if I have forgotten my password?top
If you have a registered Business eShop account on the Singtel Business eShop site, please follow these steps to retrieve your password: 1. Click "Login" on the top right hand corner; 2. Click "Forgot your password" link; 3. Enter your Login ID and click the "Check" button 4. Click "Email my password" Your password will be sent to the registered email account. If you have registered through the Singtel Business Portalpage, please follow these steps to retrieve your password: 1. Go to the Sing...
4.3. How do I change my email address?top
You will not be able to change your email address because it serves as your unique login identity to access Singtel Business eShop. We suggest that you create and register a new account.
5.1. Redemption Detailstop
1. Free gifts are not refundable or exchangeable for cash and is limited to one redemption. 2. Singtel and/or merchant reserves the right to amend these terms and conditions of this promotion from time to time without prior notice and without any liability.
6.1. 4G(LTE) network servicetop
1. 4G is commonly known as fourth generation mobile network and technically termed as Long Term Evolution (LTE) with speeds fasterthan 3G. 2. Singtel is progressively rolling out 4G(LTE) coverage island wide. Currently, 4G(LTE) outdoor coverage is available in over 200 sites at various locations, mainly in CBD areas. 3. The 4G technology which Singtel is currently running is LTE 1800/2600. All 4G/LTE operators overseas might be running on different technologies, therefore resulting in network...
6.2 Online Chat settingstop
1. If you are using mobile or tablet devices to access Singtel Business eShop, go to your default browser and always ensure "Accept Cookies Always". 2. For IOS phone users, go to "Settings" > "Safari" > "Accept Cookies Always".
6.3 Singtel's Data Protection Policy on NRIC Numbertop
1. For more information pertaining to NRIC, you can refer to subsection named NRIC number in this website.
7.1. Privacy Policytop
Your privacy is of utmost importance to us at Singtel Business eShop. You can be assured that we enforce the highest levels of confidentiality and security when it comes to our customers. When you provide your personal particulars (such as name, or contact number) at Singtel Business eShop, you can be assured that they stay with us. Singtel Business eShop will not give or sell our customers' information to any data-collecting agencies or external companies for marketing or solicitation purposes.
7.2. Website Disclaimertop
CONDITIONS OF ACCESS By accessing the materials made available on Singtel Business eShop, you agree to be bound by the conditions stated below. Neither the information, nor any opinion contained in Singtel Business eShop constitutes a solicitation. The information and materials - including the conditions in this website - may be modified, deleted or replaced from time to time and at any time at our discretion. This site, the service and use of all related facilities are provided on an "As Is,...
7.3. Singtel Business eShop Terms & Conditionstop
1. Prices for products are applicable for online purchase through Singtel Business eShop only. 2. Singapore Telecommunications Ltd ("Singtel") reserves the right to change the prices offered at Singtel Business eShop without any prior notification. 3. Products and gifts availability are based on a "while stocks last" basis. 4. All mobile device purchases will require a 24-month subscription plan and acceptance of Singtel Mobile's prevailing terms and conditions. 5. All prices are inclusive of...
Update : 09:18am Dear customer, our hotline 1688 service has been fully restored. We apologise for the inconvenience caused. Besides our hotline 1688,...
1 Woodlands Square. Singapore 738099. [View on Google Maps] Phone. 1688. Opening Hours. Daily : 11am - 9pm. Categories. Electrical, Electronic, Camera & Telecommunication. Website. singtel.com. Description.
