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  1. Avoid waiting on the line and utilise our digibot to address your banking queries quickly and easily. Our digibot can perform transactional requests such as check pending transactions, check cheque status, enquire on reward points, loans application and many more.

  2. How to use our digibot services. Launch our DBS digibot by clicking at the bottom right of the page. Type in your Request* and complete the Authentication Process. Follow the Guided Conversation to process your requests instantly!

  3. Always ensure you only use the DBS digibank app or DBS digibot to set up or deposit funds into digiVault. Look out for official emails from us that inform you of whether your requests to lock or unlock your money are successful.

  4. DBS iBanking and DBS digibank mobile app is now known as DBS digibank. It allows you to view your account balances, transferring money and paying bills, apply for new accounts and credit cards instantly, and manage your finances, anytime, anywhere.

  5. Customers can request to lock up funds in an existing account through digibot, which can be accessed via the bank’s digiVault page or digibank online. After launching digibot, customers will need to enter ‘Lock My Savings’, after which, they will be prompted to authenticate the request.

  6. Launch our DBS digibot and tap Yes to apply for POSB Smart Buddy. Step 2. Tap on Authenticate Me. Step 3. Select the account where the funds should be deducted from. Step 4. Enter your child's name to be printed on the Smart Buddy Card and select your child's age group. You may choose between Watch with chip or Card Only. Step 5.

  7. Features and Benefits of DBS digibot Avoid waiting on the line and utilise our digibot to address your banking queries quickly and easily. Our digibot can perform transactional requests such as check pending transactions, check cheque status, enquire on reward points, loans application and many more.

  8. DBS Phone Banking and General Enquiries (24/7) 12:00am to 8:00am - Emergency Services only Need help with your Banking Enquiries? Check out our Digital Services . 1800 111 1111

  9. You can check your account balance using DBS Digibot, digibank (setup Peek Balance via digibank mobile to skip login), Phone banking or at DBS/POSB ATM and Video Teller Machine (VTM)

  10. Check and/or subscribe to your Rights via DBS digibot which is convenient, seamless and available 24/7. Important information. This option is only for customers with shares held with DBS under the CPF Investment Scheme (CPFIS) and/or Supplementary Retirement Scheme (SRS).

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