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Have a question about CGC services? Send us an email or call CGC customer service.
Mar 10, 2022 · I submitted books 6 months ago. No change in status. I am a paid customer. I have e-mailed and tried chat with no response. I wanted to do more with CGC but with the customer service so far I am reluctant to give them anything. If you can't handle the volume then stop taking items!!! Just ridicul...
Contact CGC Customer Service at 1.855.GRADE.10 or Service@CGCcomics.com. The CGC Help Center has answers to frequently asked questions about CGC membership, submissions, grading and more.
Jun 15, 2020 · I just feel their customer service is lacking (in that they should have told people BEFORE they bid, that they would not be receiving their books for (what I consider) a long time). I think that to wait almost a MONTH after an auction ends (while people like me anxiously await the arrival of the books they have paid for) to then tell ...
Aug 16, 2023 · The Certified Collectibles Group® (CCG®) is excited to announce that collectors and dealers can now text message Customer Service when they have a question or need help with a submission. The number to text is the same as CCG’s toll-free number: (+1) 855-GRADE10.
Apr 9, 2022 · Do to a large volume of e-mails, It may take customer service a while to answer your e-mail. I recommend waiting a while and see what they say. Because of the benefits of your membership, a prorated refund is not available.
May 16, 2023 · Certified Guaranty Company® (CGC®) accepts returns when a submitter receives a collectible back with a holder defect or when the CGC label has a typographical error. These returns are called Mechanical Errors. Qualifying Mechanical Errors are corrected free of charge to the submitter.
Jan 25, 2024 · I've found that CGC's customer service is above average, but the QC is rock bottom terrible - I've sent over 20 books back in the last few months for blatantly obvious mechanical errors - like, taking a passing glance at the book should have set off a trigger to stop the process - but nah, let's ship it out anyway.
If you have your own carrier account (with FedEx, UPS, USPS Express Mail or another service), contact CGC Customer Service at Submissions@CGCcomics.com or 877-GRADE-10 (877-472-3310) before submitting in order to make alternate return shipping arrangements.
May 4, 2021 · I’m not expecting Walmart level service, just some respect for customers. Give them notice or grandfather them in if you’re making a significant change, just like how CGC handled the price increase. Or better yet, let your customers say no if they refuse your changes in service. CGC says I can’t even cancel now.
