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Jul 5, 2021 · Themed “Emerging Stronger as One Public Service”, Public Service Week (PSW) 2021 celebrates the spirit of the Public Service in seizing new opportunities arising from the pandemic to transform and build a brighter future for Singapore.
- Welcome to ServiceSG
Our Vision: To know, and serve our citizens with heart, as...
- Challenge | 23 Things About The Singapore Public Service
Whether you’re new or an old-timer public officer, there’s...
- Welcome to ServiceSG
Our Vision: To know, and serve our citizens with heart, as One Public Service. ServiceSG is a department under the Public Service Division, Prime Minister’s Office. We seek to integrate the delivery of services across public agencies, to serve citizens better, and in a more citizen centric manner.
May 8, 2024 · The Public Service Division nurtures, guides and supports the health, well-being and performance of public officers. We steward One Trusted...
Nov 11, 2016 · SINGAPORE — Public servants in Singapore will soon have legitimate reasons to use Facebook during office hours — that is, the enterprise version called Workplace. Head of Civil Service Peter...
- For Newbies
- Public Service Culture and Practices
- Working with The Public and Private Sector
- How to Survive in The Public Service
1. Public Service or Civil Service?
There are 150,000 public officers within the Singapore Public Service, which includes all 16 ministries and more than 50 statutory boards. Within the Public Service is the Civil Service, which comprise about 86,000 officers in the ministries. Not included in the Civil Service: Officers in statutory boards; the Singapore Armed Forces; and nurses and doctors who work at public hospitals.
2. Know what different public agencies do
Many agencies work together on similar issues, but have different roles and responsibilities. A few examples:
3. Who’s who in the Singapore Public Service
There are 16 ministries, each led by a Permanent Secretary, and 64 statutory boards that each report to a parent ministry. Statutory boards operate autonomously to focus on a specific function, and are headed by Chief Executives or Managing Directors. The whole Public Service is led by the Head of Civil Service. For a full list of public agencies and leaders, check the Singapore Government Directory.
9. From PS21 to PST
The public sector transformation movement is about keeping the Public Service relevant through innovation and readiness for the future. The priorities for the coming years include going digital, improving service delivery and working more closely with citizens. Hear what Head of Civil Service Leo Yiphas to say about the latest Public Sector Transformation, or PST.
10. Be on top of the trends affecting Singapore
Blockchain, bots, and new ways of working – in order to be prepared for the future and take advantage of the opportunities for innovation, public officers have to keep any eye on the major trends. Within the Public Service are futures units where strategic foresight officers research trends, but everyone should be reading widely. Start with Challenge articles.
11. To be a good leader, you have to define your values
As an organisation, the Singapore Public Service has values – Integrity, Service, Excellence – for all officers to uphold. Individual public officers have values of their own that guide the way they lead at work, such as having the courage to do the right thing and the humilityto keep learning.
15. You’ll engage with all segments of people
Public officers have to engage and communicate with all sorts of citizens – young people, heritage enthusiasts, the silver generation and more – so different styles are required. Here is a list of tips from the National Heritage Board for engaging a diverse group of people.
16. We love our mascots
We’ve got Kopi Lim the bear for anti-corruption, Jaga the hedgehog for cybersecurity, and Merli the Merlionto promote tourism. Yes, this is all part of engaging various publics by sharing messages in light-hearted yet memorable ways.
17. There will be plenty to learn from the private sector
From banks to theatre groups, there is plenty to learn from other organisations. Service delivery officers may also have opportunities to do work attachment stints with leading customer-centric companies to learn new skills and practices.
18. Cope with Internet surfing separation
To beef up cybersecurity, the Public Service has an Internet surfing separation policy, which means only selected devices have access to the Internet. While some may find this frustrating, many public officers have found different ways to work with the system and even become more productive – get their tips.
19. Know your Public Service jargon
It would take another list just for all the abbreviations and jargon you’ll find bandied about in the Public Service. Here are some to start you off: 1. COS:Committee of Supply, a committee of parliamentary members that debates government expenditure for the coming financial year. 2. WOGSO:Whole-of-government strategic outcomes. This describes goals on a national scale that require inter-ministry collaboration. 3. Regulatory sandbox:A "safe space" where certain regulatory requirements are rel...
20. Network across the Public Service – online
The Public Service has its own enterprise version of Facebook. Get connected with fellow public officers on One Public Service Workplace where you can share ideas and tap on the collective wisdom of the Public Service in real-time. For the latest updates from Challenge, join the Challenge Workplace group.
Learn how to send and remove messages on Workplace Chat.
Nov 10, 2016 · SINGAPORE - All public servants in Singapore will be using Workplace by Facebook to communicate with one another on their mobile phones and tablets, marking yet another first for Singapore...
