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Hotel Books is a band that blends spoken word, post-rock and melodic hardcore. Learn about their history, music and tour dates on Genius, the ultimate source for lyrics and knowledge.
- Setting the Table: The Transforming Power of Hospitality in Business. By Danny Meyer. Recommended by Gary Gutierrez from HRI Lodging in New Orleans, LA.
- How to Run a Great Hotel: Everything you need to achieve excellence in the hotel industry. by Enda M. Larkin. Recommended by Brandon Sheldon from Mission Point Resort in Mackinac Island, MI.
- 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do. by Peter Venison. Recommended by Jil Vivienne Berghäuser from Hotel Brandenburger in Potsdam, Germany.
- Nuts! : Southwest Airlines' Crazy Recipe for Business and Personal Success. by Kevin Freiberg. Recommended by Xavier Moulin from SH Hotels & Resorts in Cabo San Lucas, Mexico.
Oct 28, 2022 · 34 Free Hospitality eBooks You Can Download Right Now. Jordan Hollander in Operations. Last updated October 28, 2022. The hospitality management and hotel management industry is extremely complex with many moving pieces.
- Excellence Wins by Horst Schulze
- Future Hospitality by Jeremy Wells
- Be Our Guest by Theodore Kinni
- Setting The Tableby Danny Meyer
- Hotel Pricing in A Social World by Kelly Mcguire
- Magazine B:Airbnb
- Jobs to Be Done by Jim Kalbach
- When by Daniel Pink
- Purple Cow by Seth Godin
- The Ultimate Question by Fred Reichheld
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Ritz Carlton has become synonymous with excellence in service, and regardless of what type of hospitality you want to provide, you’ll be able to learn a thing or two from this book. Thanks to Adele Gutman for recommending this one to me! How the publisher describes this book: Horst Schulze knows what it takes to win. In Excellence Wins, the cofound...
Jeremy has worked alongside some of the best hospitality brands in the world and shares his learnings for providing exceptional hospitality in this must-read book. How the publisher describes this book: In its purest sense, true hospitality is a mindset, not an industry. The purpose of this book is to help you understand the significance of making ...
Few know how to transform reality better than Disney, and this book goes behind the scenes to show how they do it. How the publisher describes this book: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities thr...
Danny Meyer is a legend in the hospitality industry. Shoutout to Dylan Beaumont for telling me about this one! How the publisher describes this book: Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful...
Effective hotel professionals understand the importance of revenue management to fund the operation of the hotel and everything that makes great hotels so delightful. In this book, McGuire provides an overview of smart revenue strategy in today’s world. How the publisher describes this book: T he evolution of the digital economy has enabled consume...
While the feelings of hotel executives towards Airbnb can be described as mixed at best, the impact the company has made on hospitality today is undeniable. This book outlines the vision the company’s founders had and provides lessons for hospitality providers of all types, including hotel owners and operators. A few quotes that stood out to me fro...
“Jobs To Be Done” is a framework many technology companies use for innovation, but this methodology is something I think many hospitality providers could learn from as well. How the publisher describes this book: The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings...
Timing is everything, and this book will show you not only how to perform your best, but improve life for those around you – whether that is your teams or your guests. How the publisher describes this book: Everyone knows that timing is everything. But we don’t know much about timing itself. Our lives are a never-ending stream of “when” decisions: ...
I’ve probably learned more about marketing from Seth Godin than anyone, and the premise of this book is that great marketing starts with focusing on building remarkable products and experiences that are worth talking about. How the publisher describes this book: In Purple Cow, first published in 2003 and revised and expanded in 2009, Godin launched...
Guest satisfaction drives everything else in hospitality, and while there are many ways to measure it, the Net Promoter Score is the simplest and probably the most powerful metric. How the publisher describes this book: In this landmark book, business loyalty guru Fred Reichheld reveals the question most critical to your company’s future: “Would yo...
A curated list of books that explore the history, design, culture, and business of hotels and hospitality. From Grand Hotel to The Lonely Century, discover the stories and insights behind the world of hotels.
- Introduction to Hospitality by John R. Walker. This comprehensive hospitality book delves into the vibrant world of hospitality, examining its diverse sectors and their unique characteristics.
- Hotel Management and Operations by Michael J. O'Fallon and Denney G. Rutherford. A deep dive into the operational aspects of running a hotel, from front-of-house to back-of-house.
- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon. A collection of wisdom from the stalwarts of the hospitality industry, unveiling the secrets behind leading successful hotels and restaurants.
- Revenue Management for the Hospitality Industry by David K. Hayes and Allisha A. Miller. A thorough exploration of revenue management tailored for the hospitality industry, highlighting strategies to maximize profitability without compromising on guest experience.
Learn from the best hotel management books, covering operations, customer service, revenue, and innovation. Explore the world of hospitality with these curated books, offering essential insights and practical strategies for thriving in the dynamic hotel industry.
May 17, 2022 · Learn from hotel industry experts on how to manage your hotel business, improve customer service, and leverage technology. Find out the best books on revenue management, leadership, marketing, and more.
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