Yahoo Web Search

Sign In

Search results

  1. www.callcentrehelper.com › how-to-improve-your-call-controlHow to Improve Call Control Skills - Call Centre Helper

    Charlie Mitchell shares insights and explores lots of useful skills that will enable advisors to better control calls in the contact centre. Simple Calls: Signpost, Summarize and Reiterate. Call control techniques in customer service is much simpler when the advisors feel as though the customer has confidence in them to solve their query.

  2. medium.com › @QCSSCallCenter › the-importance-of-controllingThe Importance of Controlling the Call (and How to Do It)

    So, what exactly is call control? Controlling a call involves getting information proficiently and quickly so that customer service representatives remain productive. Why is it important?...

  3. www.toistersolutions.com › blog › how-to-improve-your-callHow to Improve Your Call Control Skills — Jeff Toister

    Jul 30, 2020 · What is call control? Why do calls take longer than they should? How do you use call control skills with upset customers? How can contact centers make call control easier for agents? What can agents do to make customers feel great, but still keep the call on track? You can watch the full, 22 minute interview or skim some of the highlights below.

  4. en.wikipedia.org › wiki › Calls_ControlledCalls Controlled - Wikipedia

    Calls Controlled (Polish: Rozmowy kontrolowane) is a Polish black comedy film directed by Sylwester Chęciński and released in 1991. It is a sequel to the 1980 film Teddy Bear and was followed in 2007 by Ryś (lynx).

  5. www.cxtoday.com › contact-centre › 7-proven-call-control7 Proven Call Control Techniques that Empower Contact Center...

    Feb 23, 2024 · 1. Ask closed-ended questions. These are questions that can be answered with a simple “yes” or “no” or with specific information. For example, instead of asking, “Can you tell me about the issue you’re experiencing?” which may lead to a long-winded response, try asking, “Is your internet connection currently working?”

  6. yermanlaw.com › yermanblog › controlled-callWhat's A Controlled Call? | Yermanlaw.com

    A “controlled call” is an investigative technique used by police. In a controlled call, the accuser phones the accused. Police are present with the accuser, recording the call. Police use controlled calls when the accused and the accuser know each other: for example, when investigating sex ...

  7. dialerhq.com › blog › call-quality-monitoring-with-effectiveWhat is Call Quality Monitoring & How to do it Effectively?

    Mar 22, 2024 · What is Call Quality Monitoring and Why is it Important? Call quality monitoring enables businesses to evaluate and assess the interactions between call center agents and customers. This process provides actionable feedback to identify areas of improvement in your call center.