Yahoo Web Search

Sign In

Search results

  1. en.wikipedia.org › wiki › Calls_ControlledCalls Controlled - Wikipedia

    Calls Controlled (Polish: Rozmowy kontrolowane) is a Polish black comedy film directed by Sylwester Chęciński and released in 1991. It is a sequel to the 1980 film Teddy Bear and was followed in 2007 by Ryś (lynx).

  2. www.pdpc.gov.sg › individual-components › nuisance-callsPDPC | Nuisance Calls

    Home. Individual. Nuisance Calls. Marketing Messages. Sign up with the Do Not Call (DNC) Registry to opt out of unwanted marketing messages or calls to your Singapore telephone number. You may list your Singapore telephone number in any of the three DNC Registers. Learn more about how you can protect yourself from unwanted marketing messages.

  3. medium.com › @QCSSCallCenter › the-importance-of-controllingThe Importance of Controlling the Call (and How to Do It)

    Oct 12, 2017 · So, what exactly is call control? Controlling a call involves getting information proficiently and quickly so that customer service representatives remain productive. Why...

    • QCSS, Inc.

  4. www.callcentrehelper.com › how-to-improve-your-call-controlHow to Improve Call Control Skills - Call Centre Helper

    Charlie Mitchell shares insights and explores lots of useful skills that will enable advisors to better control calls in the contact centre. Simple Calls: Signpost, Summarize and Reiterate. Call control techniques in customer service is much simpler when the advisors feel as though the customer has confidence in them to solve their query.

  5. www.toistersolutions.com › blog › how-to-improve-your-callHow to Improve Your Call Control Skills — Jeff Toister

    Jul 30, 2020 · Jeff Toister July 30, 2020. Call control is part art, part science. It's the ability to politely, yet quickly move along a customer service call. These skills were originally a big part of call center agent training back when talk time, or handle time, was considered an essential metric.

  6. www.callcentrehelper.com › how-can-i-control-a-runawayCall Control Techniques: Controlling a Runaway Talker on the...

    To take control of the conversation and limit the opportunity you give your caller to talk at length: Call Control Technique 2. Use more closed questions. These are questions that will deliver ‘yes’ or ‘no’ answers or specific information that you request. For example: “Do you want to recieve marketing and advertising from us?” “No”

  7. dialerhq.com › blog › call-quality-monitoring-with-effectiveWhat is Call Quality Monitoring & How to do it Effectively?

    Mar 22, 2024 · What is Call Quality Monitoring and Why is it Important? Call quality monitoring enables businesses to evaluate and assess the interactions between call center agents and customers. This process provides actionable feedback to identify areas of improvement in your call center.