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Discover the job role of a telephone operator, the skills and qualifications required, and the career prospects. Compare with other occupations on MySkillsFuture.
- Telephone Operator Job Duties
- Telephone Operator Salary & Outlook
- Telephone Operator Job Requirements
- Telephone Operator Skills
- Telephone Operator Work Environment
- Advancement Prospects
Answer incoming calls, determine the nature of the call and route the caller to the appropriate department or individual.Provide information to callers about the organization’s services, hours of operation, and address.Operate a multi-line telephone system, managing several lines simultaneously.Take and relay messages accurately and promptly to the intended recipients.Factors influencing a Telephone Operator’s salary include years of experience, industry (e.g., healthcare vs. hospitality), company size, and specific duties such as switchboard operation or emergency response handling. Specialized skills like bilingual communication or proficiency in telecommunications software can also significantly impact earnin...
Education:A Telephone Operator typically holds a high school diploma, with coursework in communication, basic computer operations, and customer service being advantageous. While specific majors are not required, classes that enhance verbal and written communication skills, as well as familiarity with telecommunication systems, can provide a solid f...
Call Routing:Directing incoming calls to the correct department or individual is a primary duty for telephone operators, necessitating a comprehensive grasp of the organization’s hierarchy and the distinct functions of its staff. Efficient call routing enhances customer satisfaction and operational productivity by ensuring swift and precise connect...
A telephone operator’s workspace is typically situated within a call center or a dedicated section of an office, characterized by rows of desks equipped with advanced telecommunication systems. These desks are often ergonomically designed to support long hours of sitting, with headsets that are a staple tool for facilitating clear communication. Th...
Telephone Operators can advance to supervisory roles, overseeing the operations and performance of a team of operators. This path requires a deep understanding of telecommunications systems and exceptional leadership skills. Another career progression is transitioning into a training role, where experienced operators teach new hires about the techn...
- Career Insights
Aug 2, 2021 · What Did Telephone Operators Do, Exactly? In the telephone’s earliest days, one phone could be connected to another by wire, allowing their two owners to speak.
- Greg Daugherty
Find your ideal job at Jobstreet with 100 Telephone Operator jobs found in Singapore. View all our Telephone Operator vacancies now with new jobs added daily!
Apr 18, 2024 · A phone operator often serves as the first point of telecommunication in a company. They answer incoming calls from customers, screen and direct these calls to the correct individuals or departments and assist callers with information about the organisation such as business hours, location or services offered.
Jun 25, 2024 · What does A Telephone Operator do and what are their responsibilities? Explore the role, responsibilities, and skills of telephone operators. Dive into comparisons of different telephone operator types to understand their unique contributions.
Nov 22, 2017 · Here’s a quick look at the history of telephone operators. Boys at the Switchboard as Telephone Operators. Moreover, from the late 1800s through the middle of the 20th century, early telephones required the use of switchboards and human switchboard operators to physically connect phone lines so that people could speak to one another.
