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  1. Have a chat with us. The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account related queries 24, 7. If you need further assistance, YAS will connect you with one of our chat agents during working hours.

    • Branch Information

      Connect with us. Listening to what you have to say about...

    • Help

      Contact us. We're here to help. Find out the best way to...

    • Personal

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  2. Contact us. We're here to help. Find out the best way to contact us depending on your needs. Find a branch. If you want to see us in person, find your local branch. Feedback and complaints. Your views and feedback are key to improving the products and services we offer. Other information. Important notices.

  3. For account-related matters, you can chat with us * on the HSBC Singapore app and online banking. For general enquiries, you can select the chat button right here on this website. * Our agents are online from 9am to 9pm everyday, including weekends and public holidays.

  4. Phone banking. Find out which number to call, or how to register. Use the service. What you can do. Through our telephone banking service, you can: Suspend banking account (s) and internet banking if suspect compromised. Check your balance. Hear recent transactions. Transfer money between your accounts and other HSBC accounts.

  5. Connect with us. Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation. Find out more about branch information including locations and opening time for all HSBC Singapore branches, Premier centers and safe box services.

  6. We're here for you. You can reach us by phone or email. You can also visit us at our customer service centre, or simply write to us at our registered office address. Click here to see ways to give us feedback or raise a formal complaint. You can also read about our data privacy policy, fair dealing mission statement and more. By phone.

  7. If you have clicked on any suspicious links, please let us know by logging onto HSBC Online Banking or the HSBC Singapore app to chat with us, or call us at +65 6472 2669. If someone has requested a payment from you, please follow this advice for your security.