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Are you a consumer that needs assistance? The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards promoting consumer interest.
The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed to protect consumer interests through information, education and the promotion of fair and ethical trade practices.
These include CASE’s lobbying for consumer protection legislation, consumer education, product testing and surveys. CASE also provides free advice for consumers who reach us via our hotline, email or by walking into our office.
To submit consumer complaint against businesses, please click https://crdcomplaints.azurewebsites.net. For any enquiry or feedback on CaseTrust accreditation scheme and other CASE matters , please fill up and submit the form below.
Apr 6, 2022 · The Company Alert List is a non-exhaustive list of companies against which CASE has received consumer complaints.
Shopee Singapore adopting CASE’s Standard Dispute Management Framework for E-marketplaces. With this and CASE’s MOU with Lazada Singapore, we have two of the leading e-marketplaces in Singapore, covering a significant market share, committed to resolving consumer disputes efficiently and equitably.
Mediation is a voluntary process to resolve consumer-to-business disputes. Mediation can occur when negotiations between the consumer and business have come to a halt. With the help of CASE mediators, we hope to achieve a win-win situation for all the parties involved.
The Consumer Protection (Fair Trading) Act (CPFTA) was enacted to protect consumers against unfair business practices after years of advocacy by CASE and its Fair Trading Legislation Committee. The CPFTA accords the right to consumers to seek civil redress against suppliers engaging in unfair business practices.
Vision: A consumer-friendly Singapore. Mission: To champion consumer interests and promote fair trading.
The Consumers Association of Singapore (“CASE”) received 3,711 consumer complaints against e-businesses and e-marketplaces in 2023, a sharp increase of 47 per cent from the 2,530 complaints received in 2022.
