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  1. Walking time is approximately 5 minutes to or from Terminal 2, 10 minutes to or from Terminal 3. We also have stops at Terminal 4 and Terminal 5, these are located directly outside the terminal buildings. There is also a free transfer between Heathrow terminals on the Heathrow Express. Please check your ticket to see which location your coach ...

  2. Jul 24, 2024 · Our lost property team are on hand to try and reunite you with your missing item. If you have lost an item whilst travelling on our services or at one of our stations please complete our lost property form which can be found by clicking the below link. Link to form - Lost Property Form. Note: The quickest way to report your lost item is using ...

  3. 1. Online via the National Express Website. Use the Journey Planner on our homepage to buy your ticket. Help on our journey planner can be found here . Your ticket will then be sent to you along with an order confirmation email - you can use your e-ticket to board the coach or simply print the ticket email and bring it with you.

  4. Track your coach. Live service updates. Onboard Wi-Fi. Seat reservation. Ticket & trip insurance. Change & Go. Contact Us. Call or get in touch online. We are here to help.

  5. Jul 4, 2024 · Invoices are only issued for payments due, since you pay for your ticket at the time of booking we are not able to issue an invoice. If you have received an email confirmation as part of your booking, this can be used as proof of purchase. National Express does not offer VAT receipts as public transport services are exempt from VAT charges.

  6. Jul 24, 2024 · Where are your coach stops at Heathrow Airport? 19-Sept-2024 Where can I buy tickets? 11-Sept-2024 What should I do if I miss my coach? 23-Sept-2024

  7. Amendments can be made on the date and time of the ticket before your journey time. Note: Amendments can only be made on a Standard or Fully Flexible ticket and as far as the timetable will allow. If you are having any difficulty amending your ticket online, please contact us. Amendments and refunds. Please note this feedback is for our FAQs only.

  8. Coach stations. Track your coach. Live service updates. Onboard Wi-Fi. Seat reservation. Ticket & trip insurance. Change & Go. Contact Us. Call or get in touch online.

  9. On select services, you can pay from £2.50 (per person & per journey leg) to reserve a seat in rows 2-5 of our coaches. Seat reservations can be purchased from the "Add Extras" page when making your booking online please ensure you select an e-ticket as the way to receive your ticket.

  10. You may take your Bicycle/E-Bicycle on your National Express journey, providing it fits the below criteria: it is carried in an appropriate padded bag or hard case, suitable for the purpose. Electric scooters and Electric unicycles are strictly prohibited. On European services folding bikes are permitted on journeys between London and Amsterdam ...

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