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Find the best way to reach DBS for your banking needs, whether it's by phone, message, branch or app. See the contact numbers, hours and locations for different services and products.
- Contact Us
In Singapore: 1800 222 2200. Operating hours: 8.30am to...
- DBS Help & Support
DBS Help & Support, your one stop solutions to all your...
- Contact Us
Find the contact details of DBS Corporate Banking in Singapore and overseas. You can also make an online enquiry or get in touch with Business Care via phone or email.
DBS Help & Support, your one stop solutions to all your enquiries and requests pertaining to your everyday banking needs.
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Top tips for jobseekers at risk of ‘fake DBS check’ recruitment scams
— Press release To coincide with the launch of the Home Office Stop! Think Fraud campaign, the Disclosure & Barring Service is providing support to job seekers for a safer employment search.
DBS - key moments and milestones of 2023
— News story The Disclosure and Barring Service reflects upon some significant achievements in 2023.
DBS shares best practice in support of Safeguarding Adults Week
— News story DBS is marking Safeguarding Adults Week to highlight its critical role in helping keep vulnerable adults in the care sector safe.
•Top tips for jobseekers at risk of ‘fake DBS check’ recruitment scams
•DBS: senior officials’ business expenses and hospitality, October to December 2023
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Services
DBS Update Service Request a basic DBS check See all services
Guidance and regulation
Track or view your DBS certificate Guidance Update Service and other DBS online services Guidance See all guidance and regulation
News and communications
Top tips for jobseekers at risk of ‘fake DBS check’ recruitment scams Press release DBS Christmas and New Year Opening Times 2023 News story See all news and communications
Dr Gillian Fairfield
DBS Board Chairman
Emir Feisal
DBS Board Member
Julian Blazeby
DBS Board Member
DBS disclosure service
DBS customer services PO Box 3961 Royal Wootton Bassett SN4 4HF United Kingdom Email customerservices@dbs.gov.uk Contact: DBS disclosure service DBS helpline 03000 200 190 Minicom 03000 200 192 Welsh 03000 200 191 International +44151 676 9390 Our current opening hours are 08:00 to 18:00, Monday to Friday, and 10:00 to 17:00, Saturday. The Disclosure and Barring Service webchat is available Monday to Friday from 09:00 to 18:00, and Saturday from 10:00 to 17:00. The webchat is available to answer general customer queries. If emailing us, please provide 5 pieces of information, this must include: • Full name • Address declared on the application form (including house number and postcode) • Date of birth And two of the below: • DBS Application reference number • National Insurance Number • Position applied for • Employer Name • Place of Birth (town/city and country) • DBS certificate reference number • Passport Number • Driving Licence number • Previous address In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity. You may be asked some security questions to verify your identity. All calls to the above number are recorded for record keeping, training and quality assurance. We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.
DBS certificate disputes
PO Box 165 Liverpool L69 3JD United Kingdom Telephone 03000 200 190 Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible. The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.
Sensitive applications
Sensitive applications team Customer services PO Box 165 Liverpool L69 3JD United Kingdom Email sensitive@dbs.gov.uk Sensitive applications team 0300 106 1452 Please note: Advisers who answer calls to the sensitive applications line cannot answer queries that do not relate to sensitive applications. Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form. DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate. They are, however, required by law to provide all name details to DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence. If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.
1.Read about the Freedom of Information (FOI) Act and how to make a request.
2.Check our previous releases to see if we’ve already answered your question.
Jobs and contracts
Working for DBS Jobs Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use.
Find out how to contact the Disclosure and Barring Service (DBS) by phone, email, post or webchat. Get the DBS helpline number, address, opening hours and other information for basic DBS checks, barring referrals, appeals and disputes.
Dec 8, 2022 · If you need to contact DBS between 12 December 2022 and 3 January 2023, you may face delays and disruption due to industrial action by HGS staff. Find out how to contact DBS by phone, webchat or email and what information you need to provide.
- Disclosure And Barring Service
Find the phone numbers for DBS Treasures in Singapore, Hong Kong, China, India, Taiwan and Indonesia. DBS Treasures offers customised wealth management solutions and privileges for high net worth customers.
Contact us 24/7 via our self-serve portal. Access instantly, saving you time from calling our customer service hotline or emailing us!
