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Sometimes due to unexpected circumstances, such as bad weather or industrial action, your flight may be changed or cancelled. If this happens, we’ll do all we can to find alternate options and keep you informed of developments and the choices available to you. Visit our real-time Flight Status page for up-to-the-minute information on all ...
Points Plus Pay can be used on any available seat across Qantas, Jetstar and partner airlines available on qantas.com. To pay for your booking with Points Plus Pay, login to My Account before searching for your flights. Once flights have been selected, you can use the slider on the payment page to find the mix of cash and points that suits you.
Classic Flight Rewards. Qantas Points can be used for one-way, return or multi-destination Classic Flight Rewards with Qantas and our airline partners. You can book a Classic Flight Reward online at qantas.com or alternatively, you can call Qantas Contact Centres who can assist with your booking enquiries (a Reward Assistance Fee may apply).
Cancellations/Refunds: If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more ...
Personal single pin audio headsets can only be used on Qantas inflight entertainment system when supported by a two (2) pin Airline Headphone Adapter, which are available for sale at most major electrical stores.<br><br>Personal headsets connected to the inflight entertainment system, including those with noise cancelling ability, can be used on all Qantas International and Domestic flights ...
Special requests must be made at least 24 hours before scheduled departure. Other conditions apply. Not all requests can be met, so you may wish to contact your travel agent or local Qantas office. For Jetstar bookings, limited assisted services are available. Visit Jetstar to view what Specific Assistance options are available.
Bassinets are fitted to our Boeing 787, Airbus 380 and Airbus 330 aircraft. They are limited in number and should be booked in advance when making your booking or via Manage Booking. There is a charge for bassinets booked in economy and no charge for premium cabins.
You can add your Qantas or one world® Frequent Flyer number to your booking online at manage booking. Once you've retrieved your booking by entering your booking reference and last name, simply click on the 'Add Frequent Flyer number' link or click 'Edit' from the 'Passenger details' section.
Book Now, Pay Later may be available for your booking, depending on your departure date and fare type. If your fare is eligible, you will be given the option to pay later on the Payment page. To find out more about Book Now Pay Later, select the country you are departing from:
To redeem your Flight Credit. View or redeem your Flight Credit to pay for a booking online by: Selecting the ' Use Flight Credit ' or ' Manage booking ' tab on the homepage. Find My Credit can help locate Qantas or Jetstar travel credits. Enter your Flight Credit reference (booking reference) and last name. Once your Flight Credit information ...
