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  1. You can also retrieve your e-Pass information from ICAs e-Pass Enquiry Portal on the SG Arrival Card e-Service platform with either of the following: Disembarkation/Embarkation (D/E) number issued to you after your SG Arrival Card submission; or; Email address declared in your SG Arrival Card submission

  2. Submit SG Arrival Card (Time needed: 5-7mins for individual submission) Apply for Entry Visa (Time needed: 15-20mins) Retrieve e-Pass Record (Time needed: 3-5mins)

  3. All returning Singaporeans, Singapore permanent residents and foreigners entering Singapore are required to submit their Singapore Arrival Card with health declaration online via the SGAC e-Service before arriving in Singapore.

  4. If you are using the SG Arrival Card e-Service, you may download a PDF copy of the SG Arrival Card (SGAC) upon updating your SGAC record. If you are using the MyICA Mobile App, you may view the updated SGAC record under 'Individual Submission' or 'Group Submission' section found under the mobile app SGAC module at any time.

  5. Dec 21, 2023 · Upon successful submission of the SG Arrival Card (SGAC), an acknowledgement email, which contains information on your arrival declarations will be sent to the email address provided in your SGAC submission. Foreign visitors will be able to find the Disembarkation/Embarkation (DE) number in the acknowledgement emails.

  6. May 10, 2024 · SG Arrival Card (SGAC) is an online version of the previously paper-based Singapore disembarkation/embarkation card (DE Card or white card). Submission of SGAC online is required for all visitors before arriving in Singapore.

  7. Nov 10, 2023 · What information can be found in e-Pass? Why is there no arrival endorsement in my passport after I enter Singapore as a foreign visitor? Who can I approach for assistance if I encounter problem when retrieving my e-Pass via portal? Need more help?

  8. Sep 9, 2024 · The Electronic Arrival Card, also referred to as the SG Arrival Card or white card, is a free e-service provided by the Immigration & Checkpoints Authority (ICA) to assist foreign visitors with their entry documentation prior to arriving in Singapore.

  9. For pass holders who entered Singapore using the SG Arrival Card, how do I enter their immigration details when getting the pass issued or renewed? Upload the passport page showing the pass holder’s date of arrival in Singapore instead.

  10. May 10, 2024 · It will be sent to the email address that you have declared in your SG Arrival Card (SGAC) submission. The e-Pass can also be retrieved on the ICA website using the Disembarkation/Embarkation (DE) Number from the SG Arrival Card.