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  1. Have a chat with us. The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account related queries 24, 7. If you need further assistance, YAS will connect you with one of our chat agents during working hours.

  2. If you need to enable your credit card for overseas magnetic strip usage, call in to 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas. Select '*', then select '5' for Overseas Enrolment and follow the guided instructions.

  3. Select 1 to suspend current and/or savings account/-i access, and/or online banking and mobile banking access. Select 1 to confirm the request. End the call, or select 0 if your credit card/-i is compromised and you'll be able to speak to a customer service representative.

  4. Contact us. We're here to help. Find out the best way to contact us depending on your needs. Find a branch. If you want to see us in person, find your local branch. Feedback and complaints. Your views and feedback are key to improving the products and services we offer. Other information. Important notices.

  5. Phone banking. Find out which number to call, or how to register. Use the service. What you can do. Through our telephone banking service, you can: Suspend banking account (s) and internet banking if suspect compromised. Check your balance. Hear recent transactions. Transfer money between your accounts and other HSBC accounts.

  6. For account related queries and instructions, please log on to online@hsbc or call us on our 24-hour HSBC Premier banking hotline on 1800-227 8889.

  7. Instead, report it to us at phishing@hsbc.com.If you have clicked on any suspicious links, please let us know by logging onto HSBC Online Banking or the HSBC Singapore app to chat with us, or call us at +65 6472 2669.

  8. Contact us. Chat with us. We’re available for chat daily from 9:00am to 6:00 pm including weekends (except public holidays). Our site. Go to the homepage of this site and click on the Chat button at the bottom right of the page. Online Banking. To start a chat with one of our agents: 1. Log on to online banking. 2.

  9. If you are an existing customer, please contact your Relationship Manager or our Customer Service Hotline at 1800 216 9008 (Singapore) +65 6216 9008 (From Overseas). Otherwise, you can also contact us via our Virtual Assistant on our website for general enquiries.

  10. Credit cards. Have a chat with us. You can contact us via our app. Mobile banking app. You can chat to us on the HSBC Mobile Banking app quickly and easily. Here's how: Log on to mobile banking in the app. Select the 'Support' tab. Select 'Chat with us'. Get the app. Visit a branch. You can also visit us in branch to speak to us in person.

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