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Learn about the warranty coverage, procedure and exclusions for AFTERSHOCK PC hardware products. Find out how to contact the AFTERSHOCK team and what to do in case of defects or damage.
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Every PC sold by us is covered by a 3 Year Parts Warranty...
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Every PC sold by us is covered by a 3 Year Parts Warranty while every Laptop sold by us is covered by a 2 Year Parts Warranty from the Date of Original Retail Purchase, with a choice between 'Carry In' and 'Onsite Pickup and Return' Warranty.
- What Is The Usual Turnaround Time For An Aftershock Desktop?
- What Is The Usual Turnaround Time For An Aftershock laptop?
- Where Do You Ship?
- What Payment Methods Does Aftershock Support?
- How Do I Use Atome?
- Where Are Aftershock Pcs built?
- Are There Any Additional Taxes When Purchasing from Aftershock?
- What Is The Difference Between The Two Types of Warranty?
- What Does My Warranty Cover?
- I'm Having A Problem with My System, What Do I do?
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Usually three (3) to four (4) business days for Custom Builds and 1 business day for Ready to Ship systems that are not on pre-order status. However, with the current situation where businesses are affected by silicon shortage globally, Custom Builds may take up to 15 business days depending on the components selected. Open-Loop Water Cooled system...
Usually two (2) to five (5) business days for laptop systems that are not on pre-order status. Check with us for an estimated turnaround time when you make your purchase. Should you require your new laptop faster, kindly let our staff know and we will be happy to assist to the best of our ability.
We only ship locally, in Singapore, and globally upon request. Global shipping falls under a different set of terms and conditions, please contact our team for more details.
We support Paynow, Atome, Grab or Bank Transfer. Please note that payment must be made in full and received by us before delivery or pick up of your purchase can occur.
1. Add items to your cart and checkout as normal. 2. Select Atome as your payment method - you will be redirected to the Atome website. NOTE: Vouchers/promo codes can only be applied for payments made via the Atome app. On Desktop: 4. Select 'Pay via App' and scan the QR code shown. On Mobile: Simply select 'Pay via App'. 4. The Atome app will laun...
Every Aftershock PC is built right here in Singapore. At our headquarters, our team of experienced technicians skilfully hand-assemble every Aftershock PC. It doesn't stop there - after our quality control ensures our extreme standards of build quality are met, we benchmark and do a further 3 steps of quality control. Every step of this process ens...
Aftershock PC is based in Singapore. We are GST registered and all our prices are inclusive of Singapore's 9% GST (as of January 1st 2024). Customers may be subject to import duties if choosing to ship internationally.
'Carry In Warranty' means that for any warranty related work that needs to be done on your PC, you will need to drop off and pick up your system from our Singapore Service Centre. If you have this warranty and can't come in, you will need to cover the delivery costs for getting it to and back from us. 'Pickup and Return From Your Location Warranty'...
Our warranty package covers parts failures due to components being faulty, and the labour cost for replacing those parts. We have a 1 for 1 part-exchange policy for failed parts during the warranty period. Our warranty does not cover things such as accidental damage, wear and tear, or misuse (eg. unauthorised overclocking or undervolting). Please s...
You can reach out to our customer service during our operating hours by submitting a query via our live chat or email our support team. If your PC needs to be serviced you can either drop it off at our Singapore Service Centre during our operating hours or you can contact our team to organise how to get your PC delivered back to us.
Learn about the different types of warranty and service options for Aftershock PCs, a Singapore-based custom PC builder. Find out how to contact customer service, make upgrades, and get remote support.
I called aftershock for a glass replacement, but they would not let me claim warranty because they "do not know if the glass was cracked due to manufacturing error or if I purposely broke it" and assumed it was a user's error, claiming an addtional 50$ for the glass panel.
Dec 4, 2018 · Need to keep the boxes of the gpu etc to do warranty? Sent from HUAWEI BLA-L29 using GAGT
Jul 31, 2020 · If I get a aftershock system and I transfer my current SSD and HDD into this aftershock system, does that void the warranty?
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