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  1. Have a chat with us. The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account related queries 24, 7. If you need further assistance, YAS will connect you with one of our chat agents during working hours.

  2. Phone banking. Find out which number to call, or how to register. Use the service. What you can do. Through our telephone banking service, you can: Suspend banking account (s) and internet banking if suspect compromised. Check your balance. Hear recent transactions. Transfer money between your accounts and other HSBC accounts.

  3. If you are an existing customer, please contact your Relationship Manager or our Customer Service Hotline at 1800 216 9008 (Singapore) +65 6216 9008 (From Overseas). Otherwise, you can also contact us via our Virtual Assistant on our website for general enquiries.

  4. Telephone. 1800 216 9008 + 65 6216 9008 + 65 6658 2288. Opening Hours (excluding public holidays): Monday - Friday 09:00 - 18:00 SGT (GMT +8) Contact us by e-mail. Securities Services.

  5. For account-related matters, you can chat with us * on the HSBC Singapore app and online banking. For general enquiries, you can select the chat button right here on this website. * Our agents are online from 9am to 9pm everyday, including weekends and public holidays.

  6. Frequently Asked Questions. Find the answers to common questions here, or contact us with your specific enquiry. Emergency Kill Switch. You can block access to your current, savings accounts and internet banking facilities through our automated phone banking system immediately in the event of a scam. Report a lost or stolen card.

  7. For account related queries and instructions, please log on to Secure HSBC internet banking or call us on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas. To maintain security and confidentiality of your account, we will not action on any account related queries and instructions received through this form.

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