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  1. For purchase, quotation and sales enquiries regarding Domestic Helper Insurance, Home Insurance, Personal Accident, Personal Mobility Guard, Overseas Study Protection Plan, Golfer's Insurance, SilverCare and PioneerCare. Hotline operating hours: 9am - 6pm on Monday - Friday, closed on Saturday, Sunday & public holidays. 6788 1111

  2. Buy insurance, file a claim, make online payments, change your policy or connect instantly with advisors. All at one place!

  3. Check your policy documents for coverage on the treatment you seek and the ward you are entitled to. It usually takes 14 working days to process your claim once all documents are received. For claims which require further clarification, we will need more time to process your claim.

  4. Enrol your dog or cat into Happy Tails Pet Insurance before your pet is 4 years old to lock in a 20% co-insurance for your pet’s whole lifetime, as long as your pet remains continually covered with Happy Tails Pet Insurance.

  5. Available for Travel Insurance and Enhanced PreX Travel Insurance (Per-trip plans only). Taking a cruise? We cover you for sea travel, and this includes cruise to nowhere.

  6. Ways to pay for Domestic Helper Insurance. Find out how you can make payment for your policy by choosing from the preferred methods below. For other accepted payment modes, you may get in touch with us through your preferred mode of contact at income.com.sg/contact-us. Select a payment method.

  7. Here’s what LUV offers you. Stay protected against death, and total and permanent disability (TPD before age 65) with additional payouts [1] in addition to receiving the sum assured. In the event of partial and permanent disability due to an accident before age 65 [2], you will receive a percentage of the sum assured.

  8. You can choose from a range of payment modes for your products. For your convenience and continuity of your insurance coverage, we recommend premium payment via GIRO. Discontinuation of Cash Payments. Effective 1 Jun 2024, cash payments at our Income branches will be discontinued.

  9. If you have any query on claim matters, you can call Income’s hotline at 6734 3353 or email to govclaim@income.com.sg for assistance. Income Travel Claim Submission Procedure Email the completed claim form with the relevant supporting documents to govclaim@income.com.sg to file your claim.

  10. You can call our 24/7 Medical Emergency Hotline at (65) 6338 1222 for assistance. 17. If I am diagnosed with and tested positive for COVID-19 by an approved test provider or a medical practitioner during my trip but are not placed under mandatory quarantine in a quarantine facility designated by the local authorities, can I claim for quarantine ...

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