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  1. Qantas Customer Remediation Program. Find answers to your Manage Booking questions. From seat selection, change flights, upgrade flights, meal selection and more.

  2. Cancellations/Refunds: If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more ...

  3. This email will be sent as a PDF attachment to the email address you provided during booking. You can view your booking online at any time at Manage booking . You should carry your eticket receipt at all times for both international and domestic flights. Photographic identification must be produced at check in. You can access your eticket itinerary receipt (tax invoice) or email a copy of your ...

  4. You can add your Qantas or one world® Frequent Flyer number to your booking online at manage booking. Once you've retrieved your booking by entering your booking reference and last name, simply click on the 'Add Frequent Flyer number' link or click 'Edit' from the 'Passenger details' section.

  5. You can view your booking online before travel at Manage booking by entering your booking reference and last name. Your booking reference consists of six letters and numbers and can be found on your e-ticket itinerary. If you booked directly with Qantas your booking reference will not include numbers zero (0) or one (1). Update your contact ...

  6. Yes. As long as there are seats available, you can change your seat request as many times as you like. You can do this by retrieving your booking through Manage Booking or the Qantas App up to 3 hours prior to your scheduled departure. If your departure is within 3 hours from your departure please make changes using our online check-in which is ...

  7. Special requests must be made at least 24 hours before scheduled departure. Other conditions apply. Not all requests can be met, so you may wish to contact your travel agent or local Qantas office. For Jetstar bookings, limited assisted services are available. Visit Jetstar to view what Specific Assistance options are available.

  8. You can search for and book most available Classic Flight Rewards for: up to nine passengers; one-way, return or multiple destination itineraries. travel entirely within Australia or for international travel including combining Flight Rewards with non-flight Rewards (Commercial Fares); and some discount offers as advised in Member offers.

  9. To choose your seat during online check-in, follow these steps: Retrieve your booking by logging into the Manage booking or Frequent Flyer Login section on our website. If you're eligible, you can check in online from 24 hours up to 90 minutes before your international flight's departure time, or from 24 hours up to 30 minutes before your domestic flight's scheduled departure time.

  10. Can I book a Flight Reward with a partner airline online? Classic Flight Rewards can be booked online at qantas.com, subject to the Qantas Frequent Flyer terms and conditions, for flights marketed and operated by: Also Qantas codeshare flights (flight operated by another airline with a 'QF' flight Number) on flights: to Tahiti on Air Tahiti Nui ...