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Confirm whether your item has been delivered by using Track and Trace to see the signature of the person signing for an item.
Click and Drop also allows you to download a report that shows information on your despatched orders. Information includes the order number, the channel from where the order was input from, channel reference, despatch date, customer name and tracking number. Our help video will show you how to create a Despatched Order report, or, alternatively ...
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
If you want to change the returns address on your Tracked Returns account you can do so by emailing the following details: Name. Address (current) Contact details. Account number. New address. To Tracked.returns@royalmail.com. You’ll need to provide new address labels and addresses in advance and you may also need to set up a Redirection.
Tracked Return changes explained. You may have recently received a letter about a product closure coming into effect 1 April 2021 for certain Tracked Returns products (PT1, PT2, LM2). The letter explains any next steps, however below are some Frequently Asked Questions that might also help you:
How to select your shipping label template. Follow our simple steps below to set up a label template. The 'Settings / Overview' page then opens up. In the 'Templates' section, click on the 'Go' button. The 'Templates' page appears and in 4 easy steps you can choose the label format that you want to use.
Parcels can be addressed to anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. If you are posting over 300,000 parcels a year with Tracked 48 you can send specific Tracked permitted items, perfumes, nail varnish, aerosols and lithium batteries.
We have a variety of resources to help you with Click & Drop including how to guides and videos
To manifest your future dated orders, click ‘Orders’ and then ‘Batches’ to go to your ‘Batch history’ page. Click on the cog icon on the top right of the column headers as shown: Now, simply click on the column header name so that a tick appears against ‘Manifest date’. This will add a new column to your ‘Batch history’ page ...
Sizes and what you can send. Large Letters: Max 750g | Max L 35.3cm x W 25cm x D 2.5cm Parcel: Max L 61cm x W 46cm x D 46cm Parcels max weight: 20kg (Royal Mail 24) 2kg (Royal Mail 48) Tubes and Rolls Max 2kg | Max L 90cm x W * x D *. The length plus twice the diameter must be less than 104cm, with the greatest dimension less than 90cm.
