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Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
Stamps and supplies. Business services. Home. Contact us. Help tracking items posted to another country from the UK. Are you a business customer? Go to our Business Customers Help Centre. Personal Customers Help Centre.
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
The easiest methods of doing this are via Royal Mail Click and Drop or via the Post Office ® as outlined below. You will need to complete a customs declaration (CN22 or CN23) for any gifts and goods sent abroad. Items sent without a customs declaration (CN22 or CN23), associated electronic pre advice, or are incorrectly or partially completed ...
The following information will also help us arrange your Redelivery, but you can still book without it: The type of item you’re expecting (eg a letter, parcel, Royal Mail Tracked ® item etc) The item reference number. Please note: you won’t be able to collect an item in person without a Something for you card.
How to filter your orders - You'll get the most out of Click & Drop by setting up the orders overview in a way that best suits your business. Personalising the columns you view in orders - you can personalise the columns that you view in the Orders section, the only exception is the 'Order Number' and 'Date'. How to mark an order as 'Despatched ...
This ensures you receive your item as quickly as possible. We’ll then send you a Fee to pay card. This shows how much you need to pay before you can receive your item. The amount will include our £8 handling fee. Pay Now. Please note: We can’t release mail until the charges and fees are paid in full.
Your item has been returned to Royal Mail Group by the destination country's customs authority because it is not customs compliant. As of 1 January 2021, it is mandatory for all items sent abroad, with the exception of personal correspondence, to have a fully completed customs declaration (i.e. CN22/23). Since your item cannot be processed ...
If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...
If so, check you have 'Polling mode' enabled in your Click & Drop Desktop advanced settings. If one or more of your files is 'stuck' and has not imported, please try closing the app down and then restarting. This action will also force any automatic updates that are due.
