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Mar 21, 2022 · Learn what the Lemon Law is, how it protects consumers from defective products, and how to claim refunds or remedies. Find out what products are covered, what constitutes a defect, and what factors make a claim ineligible.
Learn about the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law, which protect consumers against unfair business practices and defective goods in Singapore. Find out the coverage, remedies, and exceptions of the Lemon Law, and download the Fair Trading & You Booklet.
Lemon law is a consumer protection law that allows buyers to claim a refund or replacement for defective products within six months of purchase. Learn what constitutes a defective product, what is not covered by lemon law, and how to make a claim through various channels.
- Lemon law includes both new and used or second-hand products and goods bought via a business. However, the problem with preloved products is that s...
- Labelling a product in this way doesn't take it outside the reach of lemon law, but this tactic can deter consumers from claiming as they assume th...
- Lemon law only applies for six months from the product's purchase date. This means that goods with a short warranty of three months can still be ca...
- Any retailer selling an item in the course of their business implies the usability, function, and safety of that product even though they are only...
- What Is Deemed A ‘Defective Product’?
- Time Limit to Make A Claim Under The Lemon Law
- Remedies Available to The Consumer
- Seller Refuses to Remedy The Defect
- When Is A Consumer Not entitled to Remedies Under The Lemon Law?
- Conclusion
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A product is defective if it does not conform to the agreement at the time of delivery (section 12B(1)(b) of the CPFTA). Situations where a product is defective: 1. It does not correspond with its description; or 2. It is not of a satisfactory quality; or 3. It is unfit for any purpose informed to the seller before the seller purchases the product.
A consumer should first determine whether the defective product had been purchased within the past 6 months. Lemon law remedies are available if a consumer purchased the defective product within the past 6 months. However, lemon law remedies are not available if the product becomes defective after 6 months of purchase.
A consumer may bring the defective product back to the seller and request one of the following: 1. Repairthe defective product within a reasonable time at the seller’s cost; or 2. Replacethe defective product within a reasonable time at the seller’s cost.
If the seller refuses to remedy the defective product, the consumer can make a complaint to the Consumers Association of Singapore (CASE). The CASE is a non-profit, non-governmental organisation (NGO) established to promote fair-trading and protest the interest of the consumer.
The seller is not required to remedy the defective product if: 1. The consumer had damaged the item. 2. The consumer had misused the item and caused the fault. 3. The consumer had tried to repair the item himself or had someone else try to repair it, and in the process damaged it. 4. The consumer had been informed about the fault before he bought t...
The Lemon Law, found in Part III of the Consumer Protection (Fair Trading) Act in Singapore, provides consumers with the right to make claims for defective products purchased within 6 months. It covers various consumer goods but does not apply to services or business-to-business transactions. A defective product is one that does not conform to the ...
Learn about the Lemon Law provision in the Consumer Protection (Fair Trading) Act, which allows consumers to claim for defective products within 6 months of purchase. Find out what constitutes a defective product, what remedies are available, and when to seek assistance from CASE.
Lemon Law Background Q1: What does the new law provide for? A1: More Clarity on Burden of Proof and Rights Period: Under the Lemon Law, if a defect is detected within 6 months, it is presumed that the defect existed at the time of sale or delivery and the lemon law provisions apply, unless the seller can prove otherwise,
Sep 24, 2021 · Learn how to use the Consumer Protection (Fair Trading) Act to get recourse from sellers of defective goods in Singapore. Find out the transactions covered, your rights, the time limit and your options if the seller does not comply.
Oct 5, 2022 · Learn what lemon law is, what it covers, and how to claim it if you bought a defective product in Singapore. Find out the time limit, exceptions, and legal options for dealing with sellers who do not honour the law.
