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Oct 25, 2020 · THE WHY AND HOW OF HUMANISING DIGITAL CONVERSATIONS – THE WHY. Simon Gornick. Conversation Designer at Fidelity Investments. Published Oct 25, 2020. + Follow. As we accelerate towards a more...
- Choose Your Platform
- The Must-Have
- High Quality Dialogue
- The Right Amount of Human
- The Bot-Human Dialogue Index
- Setting A Start Point For Discussion.
- What's Your Project's Bhdi?
- Building Bot Personalities
- The Power of Agency
The first decision you need to make is the platform you think will serve your humanising work best. I’m taking a much closer look at Rasa, a fast growing Conversational AI platform, with excellent AI, Natural Language Understanding, and a very supportive team and development community. Rasa is fast becoming a leader in the field of conversational A...
HOW TO GET THE DIALOGUE SKILLS YOU NEED
1. Find a writer with the right skill sets and put her/him to work. 2. Find a writer with the right skills sets, and have that writer train your content and/or marketing team how to write good dialogue for a convo-app, and then monitor and adjust their work as the project moves forward. 3. Hire the writer as your lead-writer, who trains the content team how to write good dialogue for a conversational application, as above. After training is complete, the writer chooses her/his team, (the size...
It really doesn’t have to be Shakespeare, but at least one member of your team MUST HAVE the ability to consistently and quickly write meaningful, entertaining, near-professional dialogue, which clearly expresses human personality traits as it fulfills the app’s use case. Good dialogue writing is part of a TV writer or screenwriter’s standard skill...
Now you’ve got your writer(s), to write humanised dialogue, the next question is how much human do you need? How much human? I know it sounds odd, but there’s a very simple, and easy way to get close to the ‘optimum level of humanisation’ for your bot project based on its subject matter, sector or domain, using the Bot-Human Dialogue Index (BHDI).
Here’s the Explainer GIF (Full Disclosure: I created the BHDI) The BHDI enables us to confidently state a recognizable number as an answer to the seemingly imponderable, “how human do you want your app’s machine conversation to be?” Without anything to measure against, the question would seem unanswerable. But the BHDI adds two variables to finding...
Both the variables are measured against subjective, broadly-held, non-contentious social assumptions. The first variable sets and describes the end points of the Bot Humanisation Spectrum as “Monotone Robotic to Extreme Extroversion”. The second variable establishes different subjective, broadly-held, non-contentious social assumptions, this time, ...
Ok, now think of your own project in these terms and give it a BHDI based on the various criteria above. Have your entire team make a similar assessment, and the range should be tight enough to give you a strong starting point for the other parts of the personality build.
A Conversational App’s personality traits are expressed through its dialogue. The two are inextricably linked. Personality traits in conversational apps can also be seen as deviations from the generic. A generic personality is easily to find. Just try out a new machine conversation and then the next day see if you can recall anything distinctive ab...
Agency? What’s that. Agency is a psychological term for feeling as though you’re making something happen, or helping to make something happen. It’s a good feeling, an empowering feeling. And you want more of it. Let’s apply that to Conversational Apps, and in particular, combine two key elements of the chatbot. First, that it has to be nurtured and...
Bots Just Wanna Be Loved. Language is what makes us human. We just love yakking to each other, which is why we humanise just about anything, from cats to cars to pieces of toast. So it's a no-brainer we humanise our chatbots and voice bots too. But there's a problem.
Art of Revenge: Directed by Simon Gornick. With Stephan Jenkins, Joyce Hyser, Nichole Hiltz, Tembi Locke. A woman plots revenge against her ex-husband by hiring a grifter to seduce and emotionally destroy him.
- (225)
- Thriller, Drama
- Simon Gornick
- 2011-06-03
Simon Gornick is known for Walden (1990), A Stab in the Dark (1992) and The Walden Interview (1988).
director, writer. biography, photo, best movies and TV shows, news, birthday and age. «Art of Revenge» (2003), «Art of Revenge» (2003), «Art of Revenge» (2003)...
