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  1. Toronto Hydro owns and operates an electricity distribution system that delivers electricity to approximately 790,000 customers in Canada’s largest city.

  2. Log in to our self-serve portal to manage your Toronto Hydro account, view your bills and payment history and access more online services.

  3. You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m. In case of outages or emergencies, our team is available 24/7. 416-542-8000. Press 1 for outages, wires down and forestry-related emergencies.

  4. Outage map – Toronto Hydro ... Loading Map ...

  5. To help serve you better, we currently offer the following online tools and services. Existing mobile app users: We recently launched a new outage map. To view the new outage map in your Toronto Hydro mobile app, please ensure you’re using the latest version available in your app store. Outage tools.

  6. May 1, 2024 · Delivery Charges cover the cost of delivering electricity from the generator to Toronto Hydro, and then to your home or business. This includes costs to build and maintain transmission and distribution lines, towers and poles, and to operate provincial and local electricity systems.

  7. Set up a new account I want to open up a new Toronto Hydro account. To complete this request, you need to log in to your online account. Click on the continue button to proceed to the login page. or call us at 416-542-8000 (Monday to Friday between 8 a.m. and 8 p.m.) for further assistance.

  8. Pay your bill in person at your bank, by telephone, or use the online bill payment options offered by most financial institutions. You'll need your 10-digit Toronto Hydro account number. Please note the payee name should be Toronto Hydro-Electric System.

  9. Learn more about Toronto Hydro, including our company overview, history, leadership and corporate governance practices.

  10. Toronto Hydro-Electric System Limited (commonly referred to as Toronto Hydro) owns and operates the electricity distribution system for the city of Toronto. We have approximately 793,000 customers in Toronto and distribute approximately 18 per cent of the electricity consumed in Ontario.