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  1. Turn off your device and turn it on again. Then look for the app. If you’re using a Chromebook, make sure you’ve followed these steps to get the Play Store. If the Google Play Store app still isn't showing up, contact your carrier or manufacturer for help. If the Play Store won't open or load, or crashes frequently, try the steps at Play ...

  2. You can use Play store filters to search or browse apps and games that are compatible with each of your devices. On your phone: Open the Google Play app . At the top, search for an app or content. In the dropdown menu, choose a device associated with your account. On your computer: Go to play.google.com. At the top right, click the magnifying ...

  3. When you add a payment method, you'll automatically get access to thousands of books, movies, TV shows, and games. On your computer, go to payment methods on Google Play. Click Add a payment method. Follow the steps on the screen. The new payment method will be added to your Google Account.

  4. support.google.com › googleplayGoogle Play Help

    Use Android apps and games. Use Google Play on your device or computer. Get started with Google Play Pass. Get started with Google Play Points. Use Offers on Google Play. User policies for apps & digital content. Use a screen reader with Google Play. Find family-friendly content in Google Play. Manage your child's Google Play apps.

  5. Open the Google Play app . Make sure you’re signed in to the correct Google Account. Find and open the app that offers to upgrade from a prepaid plan to a subscription or downgrade from a subscription to a prepaid plan. Tap Manage subscription. Select the new plan you want to change to. Select a supported payment method. Tap Buy or Subscribe.

  6. When you add a payment method, you'll automatically get access to thousands of books, movies, TV shows, and games. On your Android phone, go to your payment methods in Google Play. Tap Add a payment method. Choose the payment method you want to add. Follow the on-screen instructions.

  7. Request a Google Play purchase refund with our easy, self-help flow that lets you skip the line and submit refund requests on Play purchases.

  8. Redeem when you make a purchase on Google Play. Go through the checkout process until you find the payment method listed. Next to the payment method, select the down arrow Redeem code. Enter your code. Follow the on-screen instructions.

  9. Google Play balance (gift card or credit balance) 1 business day. Refunds appear in your Google Play account. Occasionally this can take up to 3 business days. Google Pay / Unified Payments Interface (UPI) 1–3 business days. Returning to bank accounts link to the UPI ID. KakaoPay (Korea only) 3–5 business days

  10. Open a Google Play app. At the top right, tap your profile picture or initial. Tap the Down arrow . Select an account. Switch accounts on the Google Play website. Go to https://play.google.com. In the top right, choose your profile icon. Choose Switch account. Select a different account.

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